Terms of service.

1. Scope of Services

The Quantum Development ("we", "us", "our") provides custom development services including, but not limited to: Discord bots, Pterodactyl panel addons and themes, custom website development, server infrastructure management, plugin development, and DevOps automation.

All projects are tailored to the client's specifications as discussed and agreed upon prior to commencement. Any features, functionalities, or deliverables not explicitly agreed upon in writing are outside the scope and may incur additional charges.

We reserve the right to decline any project at our sole discretion without providing a reason.

2. Payments & Pricing

All prices are quoted in USD unless otherwise specified. Payments must be made in full or according to the agreed payment schedule before work begins or continues.

For larger projects, we may require a non-refundable deposit (typically 50%) before starting development, with the remaining balance due upon delivery.

Failure to make payments on time may result in work being paused or terminated. We are not liable for any delays caused by overdue payments.

Prices are subject to change for new clients and projects. Agreed pricing for ongoing projects will be honored unless both parties agree to modifications.

3. No Refund Policy

Due to the nature of our products being virtual, digital, and custom-made, ALL SALES ARE FINAL. Once work has commenced or the final product has been delivered, no refunds will be issued under any circumstances.

This includes, but is not limited to: change of mind after purchase, dissatisfaction with features that were delivered as specified, failure to use the product, incompatibility with third-party software not disclosed before purchase, or server/hosting issues on the client's end.

If a delivered product does not meet the originally agreed-upon specifications, we will work with the client to resolve the issue at no additional cost within 14 days of delivery. This does not constitute grounds for a refund.

By purchasing our services, you explicitly acknowledge and agree to this no-refund policy. Chargebacks or payment disputes filed without first contacting us will be considered a violation of these terms and may result in immediate termination of all services, removal of delivered products, and potential legal action to recover costs.

4. Revisions & Modifications

Each project includes up to two (2) rounds of revisions based on the original agreed scope. Additional revision rounds may be subject to extra fees.

Revision requests must be submitted in writing (email or Discord) within 14 days of delivery. Requests made after this period will be treated as new work and quoted accordingly.

Major changes to the project scope, functionality, or design direction after work has begun are not considered revisions. These constitute scope changes and will be quoted as additional work.

5. Client Responsibilities

Clients are responsible for providing accurate and complete information, assets, credentials, and feedback in a timely manner. Delays in communication or asset delivery may affect project timelines and are not our responsibility.

The client must ensure they have the legal right to use all materials (images, text, logos, etc.) provided to us for use in the project. We are not liable for copyright or intellectual property infringement caused by client-provided materials.

Clients must maintain backups of their own data and systems. We are not responsible for data loss resulting from the client's failure to maintain adequate backups.

The client agrees not to reverse-engineer, decompile, resell, or redistribute any custom-built solution without our explicit written permission, unless otherwise agreed.

6. Delivery Timelines

Estimated delivery dates are provided as guidelines and are not guaranteed. Timelines may vary depending on project complexity, scope changes, and client responsiveness.

We will communicate any significant delays promptly. However, we are not liable for delays caused by circumstances beyond our control, including but not limited to: third-party service outages, force majeure events, or client-side delays.

If a client requires expedited delivery, rush fees may apply and must be agreed upon in writing before work begins.

7. Intellectual Property & Ownership

Upon full payment, the client receives a license to use the delivered product for its intended purpose. Full intellectual property ownership transfers to the client only when explicitly agreed in writing.

We retain the right to use general coding techniques, frameworks, and non-proprietary components developed during the project for future work.

Unless otherwise agreed, we reserve the right to showcase completed projects in our portfolio and marketing materials. Clients may request exclusion from our portfolio in writing.

Any pre-existing code, libraries, or tools owned by us that are incorporated into the project remain our intellectual property. The client receives a non-exclusive license to use them as part of the delivered product.

8. Termination & Cancellation

Either party may terminate the agreement by providing written notice. In the event of client-initiated termination, no refund will be issued for work already completed.

If a project is cancelled after work has begun, the client is responsible for payment of all work completed up to the date of cancellation, calculated at our standard hourly rate if not otherwise specified.

We reserve the right to terminate any project immediately if the client engages in abusive, threatening, or harassing behavior toward our team, or if the client fails to make agreed-upon payments within 7 days of the due date.

Upon termination, we may retain all work-in-progress until outstanding payments are settled in full.

9. Limitation of Liability

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the fitness of our products for any particular purpose beyond the agreed specifications.

In no event shall The Quantum Development be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products or services.

Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project in question.

We are not responsible for any losses, damages, or downtime caused by third-party services, hosting providers, or the client's own infrastructure.

10. Confidentiality & Privacy

We respect the confidentiality of all client information shared during the course of a project. We will not disclose, sell, or share client data with third parties without consent, except as required by law.

Clients must not share our proprietary methods, internal communications, or pricing structures with third parties without our permission.

Any credentials or access provided to us for the purpose of completing a project will be used solely for that purpose and returned or revoked upon project completion.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through direct communication in good faith. If a resolution cannot be reached, the dispute may be escalated to mediation.

Filing a chargeback or payment dispute without first contacting us and attempting resolution is a violation of these terms. In such cases, we reserve the right to suspend all services, revoke access to delivered products, and pursue recovery of costs including administrative fees.

These terms shall be governed by and construed in accordance with applicable laws. Any legal proceedings shall be conducted in the jurisdiction of our principal place of business.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

For ongoing projects, the terms in effect at the time of the agreement will apply unless both parties agree to adopt the updated terms.

13. Contact

For questions, concerns, or disputes regarding these Terms of Service, please contact us at: quantum@thequantum.uk

We aim to respond to all inquiries within 48 business hours.